13 Emplois pour Responsable It - Luxembourg

• Assurer le support technique 2nd niveau sur l'environnement utilisateurs et infrastructure.
  
• Réaliser les contrôles quotidiens sur l'infrastructure (supervision SCOM, sauvegardes, Antivirus, applications critiques).
  
• Analyser et résoudre les incidents techniques liés à Active Directory, sauvegardes, supervision et consoles techniques.
  
• Collaborer étroitement avec les équipes internes pour garantir la disponibilité et la sécurité des systèmes.
  
• Escalader les incidents complexes et contribuer à la documentation technique.
  

• Solide expérience en support 2nd line dans un contexte critique (banque ou secteur équivalent).
  
• Compétences techniques : Active Directory, Windows Server, Windows 10/11, SCOM, outils de backup et sécurité poste de travail.
  
• Rigueur, autonomie et sens de la communication.
  
• Français courant, anglais technique est un plus.
  

• Démarrage : ASAP
  
• Localisation : Luxembourg - secteur bancaire
  

The IT Support department is responsible for the daily operations and applications support. In order to reinforce the current team, we are looking for a person who will be responsible for the support of our main Banking Applications.

In order to support our team, we are looking for an IT Application Support specialist on a permanent contract.

Your main tasks will be:

• Level 2-3 support the production environment, hosting innovation solutions and Olympic (ERI) and SWIFT issues
• Root cause analysis of incidents
• Coordinate with users and consultants for testing developments and corrections
• Provide expert support on core applications to Project teams

Job requirements:

• Studies in Information Technology
• Relevant experience in support functions in banking environment
• Very good knowledge of SWIFT, application and infrastructure, and Olympic technical side (Tables, SQL requests) are required
• Knowledge of E2Gen, RIVA, GTMatch will be real assets
• Knowledge of iSeries OS400, Windows, Linux will be considered as an advantage
• Fluent in English. French is an asset
• Strong analytical skills with demonstrated problem solving ability
• Fast learner and ability to quickly understand problems
• Positive and proactive attitude towards new tasks
• Customer and service-oriented mind-set - Focus on quality services
• Good organisation skills and stress resilience
• Good team player and communicator
• Flexible regarding the working time (Availability to be on call outside business hours)

Please be aware that in accordance with the law of July 23, 2016, the selected candidate will be requested to provide a criminal record (section 3)

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• En tant que support technician, vous serez responsable d'une variété de tâches liées au support technique et à la résolution des incidents.
• Répondre aux appels entrants et assister les utilisateurs avec leurs problèmes techniques
• Analyser les incidents, les demandes et les problèmes, en trouvant des solutions efficaces
• Assurer le suivi des incidents et maintenir les données à jour dans le Service Desk Manager
• Collaborer avec des groupes de soutien spécialisés pour résoudre les incidents complexes
• Proposer des améliorations pour optimiser la gestion des incidents
• Surveiller les systèmes critiques et agir rapidement en cas d'anomalies
• Fournir un support applicatif pour des logiciels tels que Windows, MS Office, etc.
• Installer des images système Windows et créer des utilisateurs dans Active Directory

• Vous avez obtenu un diplôme de baccalauréat et possédez au moins un an d'expérience professionnelle dans une fonction de support technique semblable.
• Maîtrise du français à l'oral et à l'écrit
• Niveau B2 minimum en anglais
• Certification ITIL (la certification peut être obtenue avant le démarrage de la mission)
• Expérience avec Active Directory et de bonnes compétences en Windows, MS Office, etc.
• Capacité à s'intégrer dans un environnement international et multiculturel
• Excellentes compétences en communication et esprit d'équipe

• Un package salarial attractif
• 5 jours de vacances supplémentaires chaque année
• Un programme de formation dédié avec des plans de développement personnel
• Avantages extra-légaux (matériel informatique, banques, etc.)
• Événements réguliers organisés pour l'équipe CTG, tels que des déjeuners d'apprentissage, des teambuildings, des événements ludiques, des célébrations de Noël, des marathons, etc.

About Utmost International

Utmost International is a leading provider of insurance-based wealth solutions. Utmost international operates across the UK, Europe Latin America; Asia, and the Middle East. Its solutions are largely based on unit-linked insurance policies, serving the needs of affluent, high net worth (HNW), and ultra-high net worth (UHNW) individuals.#utmost

On a proforma basis at HY 2024 following the acquisition of Lombard International Assurance Holdings Sarl, Utmost International would have managed £103bn of assets under administration on behalf of approximately 210,000 policyholders.

Your role - Are you ready for a challenge?

The IT Infrastructure and Operations Engineer is mission-driven: he has experience with a set of engineering practices for running safe and reliable production systems - design for operability and security, and working with a breadth of tools and approaches to solve a broad spectrum of problems.

Your responsibilities will be as follows:

Primary Accountability

The IT Infrastructure and Operations has the responsibility of building, running and maintaining the platform on which Utmost Luxembourg is relying. This means a strong involvement in incidents/problem resolution.

• Incident response and resolution: when incidents occur, you are responsible for responding promptly, diagnosing the problem, debugging, and implementing appropriate solutions to minimize downtime and restore services;
• Collaboration with cross-functional teams: work closely with other teams, to understand their requirements, provide support, and ensure smooth operations of the whole platform;
• Documentation and knowledge sharing: maintaining accurate documentation of configurations, troubleshooting procedures, and best practices is crucial. You collaborate with colleagues to share insights and enhance the overall team knowledge;
• Incident post-mortems and continuous improvement: after resolving incidents, conduct post-mortem reviews to identify root causes, document findings, and suggest improvements to prevent similar incidents in the future. Actively participate in continuous improvement efforts to enhance system reliability and resilience;
• Security and compliance management: collaborate with security teams to ensure security controls and compliance requirements are met. Implement security measures, apply patches, and perform vulnerability assessments to protect against potential threats.

Other Duties

• Infrastructure monitoring and alert management: monitor the infrastructure components, such as servers, virtual machines, network and security assets, containers, and cloud resources, to ensure their health and availability. Respond to alerts and take necessary actions to resolve issues promptly;
• Configuration management and automation: use configuration management systems or infrastructure-as-code to manage and automate the deployment and configuration of infrastructure resources. Maintain consistent configurations, track changes, and automate repetitive tasks;
• Capacity planning and resource optimization: analyse resource usage trends, forecast future demand, and plan accordingly. Optimize resource allocation, scale infrastructure, and recommend improvements to meet performance requirements;
• Disaster recovery: work on disaster recovery strategy and implement mechanisms to ensure data and service availability in case of disasters or failures. Conduct regular disaster recovery drills to validate recovery procedures and maintain readiness.
• Depending on experience, leading the development of a long-term technical strategy for our systems and infrastructure, with a focus on security and monitoring.

Your profile - Have you got what it takes to become our IT Infrastructure and Operations Engineer?

The goal is not to master every field or technologies but it is crucial to have a global understanding of all its layers. In particular, we appreciate if you have knowledge in any of the following:

Technical skills

• VMWare Ecosystem (vCenter, ESXi, Inventory and VM management, VRealize operations)
• Storage (Traditional or Hyperconverged) and Backup systems (preferably CommVault)
• Knowledge of Openshift is a plus
• Windows Server Management (Exchange, File Servers, ADFS, etc.)
• Active directory management, DNS, DHCP, GPO.
• Linux Servers Management (Redhat satellite)
• Citrix ecosystem
• Storage (Traditional or Hyperconverged) and Backup systems (preferably CommVault)
• Network and Security (Switching, Routing, Firewalling, Load-Balancing, WAF.)
• Monitoring tools experience
• Job scheduling, Automation (OpCon)
• Proficiency in scripting languages such as PowerShell, Bash and/or Python would be an asset.

Education and soft-skills

• Bachelor's or Master's degree in Computer Science, Engineering or a related subject,
• Proven work experience in engineering, or a similar role with a focus on reliability and scalability,
• Working in a dynamic and fast-paced environment and capable of adapting to shifting and evolving business priorities,
• Quick learner, with strong troubleshooting, debugging and analytical skills and enjoying technical challenges,
• Autonomous and solution oriented. You are eager to innovate and try new things,
• Team worker and able to communicate effectively with peers and other departments,
• Highly organized and can adjust priorities, while having great attention to detail,
• Strong team player with good time-management skills and great interpersonal and communication skills,
• Demonstrate leadership, a sense of ownership and pride in your performance and its impact on the company's success,
• Fluency in English. Any additional language, in particular French, is a key asset.

We offer you

Sitting at the crossroads of private banking, asset management and insurance, we operate in a well-established and fast-growing segment of the financial services industry. We offer a thriving and entrepreneurial work environment, with the opportunity to work across multiple geographies, learn valuable new skills, develop great expertise, and establish long-lasting relationships. It is an exciting opportunity to build a network of contacts across the organisation in a collaborative and diverse workplace. Our Luxembourg office is home to a diverse team of over 50 nationalities and we are always looking for exceptional talent to join our team. Because our people are our greatest assets, you will enjoy reward and recognition packages. We also offer you the possibility to shape your professional career in line with your own goals and the opportunity to work with the top talent in the industry. We are committed to extending equal employment opportunities to all individuals. Be a part of our community! #utmost

As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to gender, colour, religion, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Given the sensitive nature of our business, industry sector and the role as described, the selected candidate is required to provide a criminal record (Bulletin n°3 for Luxembourgish residents). This excerpt will be kept by Lombard International Assurance S.A. in compliance with article 8-5 (2) of the law of 23 July 2016 and for no longer than one month from the conclusion of the employment contract; otherwise, it will be destroyed without any undue delay should the candidate not be hired. Should you be interested in pursuing this opportunity, please send your application in full confidence to Lombard International Assurance S.A, .

Lombard International Assurance is aware of its obligations under the General Data Protection Regulation (GDPR) and is committed to processing your data securely and transparently. Our Recruitment privacy notice is in line with GDPR and provides more information with regards to the types of data that we collect and hold on you as a job applicant, including for the performance of Background Checks. It also sets out how we use that information, how long we keep it for and other relevant information about your data. For full details please click here: Recruitment Privacy Statement .

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Start Your Career as a Qualified IT Professional/ Informaticien qualifié (DAP)!

About Us

As an independent financial service partner, Moventum S.C.A. has been providing a home for financial service providers such as advisors and asset managers as well as institutional clients from all over the world for more than 20 years. The digital “MoventumOffice” platform offers access to more than 10,000 funds, ETFs and other securities. In addition, it allows financial advisors to open securities accounts for their clients, to place trading orders and to use analysis, reporting and support tools. Institutional clients can outsource their entire fund trading with complementary services to Moventum as part of collective or individual custody account management. Moventum also offers transfer agent services and AML & KYC solutions.

The Right Fit

Are you passionate about technology and curious about how IT systems really work? In this apprenticeship, you will gain hands-on experience in an exciting and dynamic environment. From day one, you will be part of a motivated team and actively contribute to real projects. You will not only develop strong technical skills but also discover how IT connects with different areas of a company.

Your Responsibilities:

As an apprentice IT Professional/ Informaticien qualifié, you will learn how to:

• Install, configure, and maintain IT systems (computers, servers, network equipment).
• Install, update and maintain software and operating systems.
• Provide user support for IT-related issues.
• Work with IT security and monitoring solutions.
• Collaborate with the IT team on projects.

Fields of Activity:

With this apprenticeship, you will be prepared to work in:

• Internal IT departments of various companies.
• Specialized IT service providers.
  

Language Requirements:

• Good knowledge of English.
• French and/ or German is an advantage.

What We Offer:

• A friendly and supportive team that values collaboration.
• A designated trainer who will personally guide and support you throughout your apprenticeship.
• The chance to learn and grow in a diverse and exciting environment.
• Insights into different departments and how IT supports the whole company.
• Practical, hands-on training with real projects – not just theory.
• Opportunities to develop both technical and interpersonal skills.

How to Apply:

Sounds exciting? Then apply directly through our career website, or click “Apply Now” to streamline the process.

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Vos responsabilités

*Vos missions quotidiennes

• Élaborer et maintenir un cadre de gouvernance IT aligné sur les objectifs stratégiques de l'entreprise
• Collaborer avec les parties prenantes pour définir les politiques, les normes et les procédures IT
• Surveiller les indicateurs clés de performance (KPI) et produire des rapports pour évaluer l'efficacité de la gouvernance IT
• Assurer le reporting IT auprès du Head of IT
• Identifier, évaluer et prioriser les risques liés aux systèmes d'information et aux infrastructures numériques
• Mettre en œuvre des plans d'atténuation des risques et assurer leur suivi
• Effectuer des analyses d'impact et proposer des solutions pour renforcer la résilience IT
• Assurer la conformité aux normes telles que ISO 27001, RGPD, PCI-DSS, ou autres réglementations applicables
• Organiser et superviser les audits IT internes et externes
• Maintenir une documentation complète et à jour sur les processus de conformité
• Collaborer avec les équipes de cybersécurité pour intégrer les contrôles nécessaires dans les systèmes IT
• Identifier les vulnérabilités et proposer des améliorations pour minimiser les risques de sécurité
• Former les collaborateurs sur les bonnes pratiques de sécurité et de conformité IT
• Agir comme interlocuteur clé entre les équipes IT, les départements métier, et la direction générale
• Organiser des sessions de sensibilisation sur les risques IT et les exigences de conformité
• Préparer des rapports réguliers pour informer la direction des avancées et des risques potentiels

*Vos autres missions

• Participer aux initiatives visant à l'inclusion (ex. Projet Hidden Disabilities Sunflower, en faveur des porteurs de handicap invisible)
• Participer à l'intégration des nouveaux collaborateurs
• Participer au tri des déchets, et aux économies d'énergie en ayant un comportement responsable

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Le profil requis

*Etudes / formations

Master en informatique, en gestion des systèmes d'information, ou équivalent
Certifications pertinentes, telles que CISM, CISA, CRISC, ou ISO 27001 Lead Implémenter/Auditor

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*Expérience

• Minimum 5 ans d'expérience dans un rôle similaire ou dans la gestion des risques IT, la conformité, ou la sécurité de l'information
• Expérience en gestion de projets et en coordination avec des équipes pluridisciplinaires

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Compétences et connaissances requises

*IT

Obligatoire : Suite Microsoft Office

*Langues

Obligatoires :

Français : courant à l'oral et à l'écrit (C1 minimum)
Anglais : niveau opérationnel dans le métier - avancé (B2 minimum)

*Savoir-faire et savoir-être spécifiques au métier

• Compétences analytiques
• Aisance relationnelle
• Travail d'équipe et collaboration

*Autre

• Bonne connaissance des cadres de gouvernance IT (COBIT, ITIL, etc.)
• Expertise en gestion des risques IT et en cybersécurité
• Expérience avec des outils de GRC (Governance, Risk, and Compliance)
• Connaissance approfondie des normes et réglementations en matière de sécurité et de protection des données
• Permis de conduire B permanent, en cours de validité

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Notre offre

Une rémunération basée sur une grille salariale, ainsi que des avantages extra-légaux
Une chance de travailler pour une société luxembourgeoise à dimension internationale, prestigieuse, stable et en pleine croissance.

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Note concernant la procédure de recrutement

L'ensemble du processus de candidature est géré par Skeeled.
Notre équipe de recrutement vous contactera si votre profil correspond à nos besoins.
Nous vous remercions par avance de votre compréhension.

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• Responsible for overall coordination, progress reporting and stability of project work efforts
• Responsible for developing project plans, assigning tasks to team members, supervising and monitoring work on a daily basis, identifying resource requirements, controlling quality and appropriately reporting functional, quality or schedule issues
• Responsible for monitoring key project milestones and adjusting plans or resources to meet customer requirements
• Coordinates communication with all company departments impacting project scope, budget, risks and resources
• Responsible for projects with a strategic impact on the company's activities, with the task of planning and managing the change implementation process while taking into account organizational readiness levels
• Oversees the progress and completion of projects, from initiation to closure

• You hold a master degree in IT or related degree/diploma
• You have at least 5 years of experience as a Project Manager
• Excellent command of project management methodologies (Prince2, Agile/Scrum)
  
• You have the ability to analyze and take quick decisions
• Extensive knowledge and expertise in the use of project management methodologies and tools, resource management practices and change management techniques
• Experience in managing projects involving multidisciplinary teams (BA, UX/UI, developers, testers, architects)
  
• You are fluent in French and English

• Working in a Great Place to Work based in Luxembourg
• Attractive salary and pretty cool benefits (meal vouchers, mobile subscription.)
• Develop your skills and ideas over a coffee, a beer or a pizza during our Neo'vations
• Evolve within a strong company culture, you'll join us for the opportunity and you'll stay because we're super cool (well according to 98% of our employees NEOFACTO Annual Survey 2024)
• Between afterworks, innovative workshops and ski weekends, there's never a dull moment when you're part of the Neo'Squad
  

• The pre-qualification interview with our Recruitment Manager
• Technical tests
• Receipt of our salary proposal / exclusivity agreement
• 2nd interview with our Business Manager
• Proposal of your application to the client
• Interview at the client's premises, which can be conducted either by video or in person

• Élaborer et ajuster les accords de niveau de service en collaboration avec les parties prenantes internes et externes
• Concevoir et maintenir des outils de suivi des indicateurs clés de performance
• Produire des analyses régulières à destination des équipes techniques, de la direction et des clients internes
• Identifier les écarts et initier des actions correctives en cas de non-respect des engagements
• Contribuer activement à la gestion des processus IT (gestion des incidents, des changements, des demandes, etc.)
• S'assurer de la cohérence entre les indicateurs de performance et les processus en place
• Travailler en étroite collaboration avec les responsables de processus et les équipes techniques pour garantir une approche homogène
• Analyser les données de performance pour identifier des leviers d'amélioration
• Formuler des recommandations concrètes et participer à leur mise en œuvre
• Accompagner l'évolution de la maturité des pratiques IT au sein de l'organisation

• Solide compréhension des pratiques ITSM (ITIL v3/v4) - certification requise
• Expérience confirmée dans le pilotage d'indicateurs de performance et de niveaux de service
• Maîtrise des outils de gestion IT (ex. : ServiceNow)
• Compétences avancées en Excel et en visualisation de données (Power BI, Tableau.)
• Capacité à produire des rapports clairs, automatisés et exploitables

• Esprit d'analyse et de synthèse
• Excellentes aptitudes en communication écrite et orale
• Autonomie, rigueur, sens du service et esprit collaboratif
• Capacité à partager ses connaissances et à travailler en équipe
• Intégrité, respect des engagements et confidentialité
• Engagement et sens des responsabilités dans la réalisation des objectifs