21 Emplois pour Opérations - Luxembourg
Funds Operations Officer
Publié il y a 3 jours
Emploi consulté
Description De L'emploi
Department: Funds department
SUMMARY
The Funds Operations Officer is responsible for managing and processing corporate actions accurately, efficiently, and in compliance with internal and external regulations. The person will report directly to Funds Department Managers.
MAIN ACTIVITIES AND RESPONSIBILITIES
- Monitor and process voluntary and mandatory corporate action events
- Interpret and analyze corporate action notifications from custodians and other sources.Ensure accurate and timely updates to internal systems regarding event details.
- Liaise with custodians, counterparties, and fund managers to resolve discrepancies and obtain necessary instructions.
- Communicate corporate action details and deadlines to relevant internal teams and clients.
- Reconcile positions, entitlements, and cash flows related to corporate actions.
- Prepare and deliver accurate reports to internal and external stakeholders.
- Ensure that all corporate actions are processed in line with applicable regulations and internal policies.
- Maintain up-to-date knowledge of market rules and corporate action procedures across different jurisdictions.
- Contribute to process improvements by identifying inefficiencies and suggesting enhancements.
- Collaborate with IT and operational teams to test and implement system upgrades.
PROFILE
- Minimum 3- 4 years of experience in corporate actions, asset servicing, or a related role within banking or financial services.
- Strong knowledge of investment funds business
- Proficiency in using corporate actions and investment management systems.
- Familiarity with SWIFT messaging and market-specific systems (e.g., Allfunds, Clearstream) is a plus.
- Excellent command of English; additional languages are a plus.
- Knowledge of Avaloq will be considered an asset
PERSONAL QUALITIES
- Eager to learn with an understanding of world business and financial affairs and an awareness of trends and current activity in the financial market
- Numerate and analytical; capable of evaluating complex financial information
- Accurate and methodical, with great attention to detail
- Ability to thrive in pressured environments
- Good judgement and decision-making skills
- Ability to liaise effectively with clients and other organisations
- Confident and positive image
- Excellent oral and written communication skills are essential
- Time Management: Capability to meet strict deadlines and manage multiple tasks simultaneously.
- Excellent Team player
“Please note that only candidates with consistent experience in fund operations will be considered. Applications that do not meet this requirement will not be reviewed.”
APCT1_LU
Administrator HR Operations
Publié il y a 4 jours
Emploi consulté
Description De L'emploi
PURPOSE OF JOB
The role of the Administrator is to support the administrative requirements of the HR department, sitting within the Group Operations Human Resources team. Delivering a full HR service supporting the employee lifecycle across the JTC Group.
MAIN RESPONSIBILITIES AND DUTIES
- Assisting with end-to-end Employment Life Cycle administration, ensuring data is recorded accurately and consistently in the HR database. This includes, but not limited to, new joiners, probation, leavers, contractual changes, absence and parental leaves.
- Provide positive on-boarding experience for new starters, from acceptance of offer through to the completion of probation. Including ongoing monitoring and support with pre-employment background screening.
- Assisting in the provision of data, organisation charts and statistical reports required by the Business, responding in accordance with agreed service levels to requests for HR data from other business areas.
- Assisting with the management of HR queries / emails, meeting the agreed SLA's. Provide a timely service for enquiries to both internal and external customers. Utilising and/or obtaining HR knowledge to answer queries or escalate as appropriate.
- Ensure HR documents and records are maintained in an efficient, accurate and timely manner in line with internal processes.
- Assist with Absence Management processes, including but not limited to updating time management systems and preparing monthly statutory absence declarations.
- Provide assistance with Luxembourg Learning and Development activities including rolling out training plans, liaising with training providers and assisting in training subsidies applications.
- Assist with the administration of payroll and benefits in Luxembourg and Amsterdam, carrying out data checks and initiating payments.
- Offering administrative support with ad hoc projects as required, including acquisitions.
- Develop knowledge of different jurisdictional processes and regulatory requirements and apply this knowledge to administrative activities.
- Actively contribute and be a key member of a multi-jurisdictional HR team building effective working relationships to ensure procedures are accurately followed.
- Maintain accuracy when handling data and ensure that the integrity of processes is maintained. Ensuring the highest standard of confidentiality and security in terms of employee data and business information and consider the impact of GDPR on all activities undertaken.
- Any other jurisdictional duties as deemed necessary by Management.
ESSENTIAL REQUIREMENTS
- Previous HR Administration experience is required.
- Higher education degree in Human Resources is preferred, but not essential.
- Good understanding of customer service is required, including managing expectations, maintaining data quality, and prioritising to meet deadlines.
- Good level of Microsoft experience, including Excel.
- Self-motivated, keen to develop self and maintain knowledge in relevant fields.
- Able to fluently communicate in English, in writing and verbally; French and German and/or Polish knowledge are an asset.
APCT1_LU
Fund Operations Intern
Publié il y a 9 jours
Emploi consulté
Description De L'emploi
About Lombard International Assurance
Lombard International Assurance is a leading Luxembourg-based provider of insurance-based wealth solutions across Europe. A part of Utmost Group, Lombard International's solutions are largely based on unit-linked insurance policies, serving the needs of affluent, high net worth (HNW), and ultra-high net worth (UHNW) individuals.
On 30 December 2024, Utmost Group announced it had completed the acquisition of Lombard International Assurance Holdings Sarl and the company will be fully rebranded to Utmost Luxembourg S.A. by the end of 2025.
About Utmost Group plc
Utmost Group plc is a leading provider of insurance and savings solutions. Its principal businesses are Utmost international and Utmost Life and Pensions, which together are responsible for £109bn of primarily unit-linked policyholder assets for 5000,000 policyholders, on a proforma basis at HY 2024 following the acquisition of Lombard International Assurance Holding Sarl. Utmost Group plc is subject to group supervision by the PRA.
About Utmost International
Utmost International is a leading provider of insurance-based wealth solutions. Utmost international operates across the UK, Europe Latin America; Asia, and the Middle East. Its solutions are largely based on unit-linked insurance policies, serving the needs of affluent, high net worth (HNW), and ultra-high net worth (UHNW) individuals.
On a proforma basis at HY 2024 following the acquisition of Lombard International Assurance Holdings Sarl, Utmost International would have managed £103bn of assets under administration on behalf of approximately 210,000 policyholders.
Your role - Are you ready for a challenge?
The Fund Operations Officer is responsible for executing the day-to-day trading management of our dealing activities arising from our distribution channels (partners and IFA's) and to be executed by our custodian banks.
Your responsibilities will be as follows:
- Handle capital call payments from our policy accounts to external fund accounts,
- Ensure that all capital call payments are duly executed and settled at custodian bank,
- Help to transmit all dealing instructions received to the relevant custodian bank in an accurate and timely manner,
- Help to ensure that all dealing instructions are correctly executed and settled at custodian bank,
- Help to instruct cash management deals to custodian banks according to specific agreements in place,
- Help to answer day-to-day queries from internal teams or external partners,
- Involvement on the dealing activity and queries linked to the internal collective funds,
- Follow internal procedures, industry rules and regulations,
- Ensure that all documentations are properly completed.
Your profile - Have you got what it takes to become our Intern?
- Demonstrated insight of the financial industry,
- Demonstrated agility to use a variety of different systems,
- Ability to work with figures with strong analytical skills,
- Being well organised and serious with a methodical approach,
- Ability to work autonomously and show strong team spirit on a daily basis,
- Ability to take initiatives and to deliver within tight deadlines, flexible work attitude, being proactive and helpful to reach business goals,
- Show integrity with a willingness to learn,
- Excellent communication skills to interact directly with external parties in a professional manner (emails, phone.),
- Good knowledge of MS Office, especially with Excel,
- Good level of English and French, both verbally and in writing.
We offer you
Sitting at the crossroads of private banking, asset management and insurance, we operate in a well-established and fast-growing segment of the financial services industry. We offer a thriving and entrepreneurial work environment, with the opportunity to work across multiple geographies, learn valuable new skills, develop great expertise, and establish long-lasting relationships. It is an exciting opportunity to build a network of contacts across the organisation in a collaborative and diverse workplace. Our Luxembourg office is home to a diverse team of over 50 nationalities and we are always looking for exceptional talent to join our team. Because our people are our greatest assets, you will enjoy reward and recognition packages. We also offer you the possibility to shape your professional career in line with your own goals and the opportunity to work with the top talent in the industry. We are committed to extending equal employment opportunities to all individuals.
Be a part of our community!
As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to gender, colour, religion, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Given the sensitive nature of our business, industry sector and the role as described, the selected candidate is required to provide a criminal record (Bulletin n°3 for Luxembourgish residents). This excerpt will be kept by Lombard International Assurance S.A. in compliance with article 8-5 (2) of the law of 23 July 2016 and for no longer than one month from the conclusion of the employment contract; otherwise, it will be destroyed without any undue delay should the candidate not be hired.
Should you be interested in pursuing this opportunity, please send your application in full confidence to Lombard International Assurance S.A,
Lombard International Assurance is aware of its obligations under the General Data Protection Regulation (GDPR) and is committed to processing your data securely and transparently.
Our Recruitment privacy notice is in line with GDPR and provides more information with regards to the types of data that we collect and hold on you as a job applicant, including for the performance of Background Checks. It also sets out how we use that information, how long we keep it for and other relevant information about your data. For full details please click here Recruitment Privacy Statement
#utmost
APCT1_LU
Lending Operations Analyst
Publié il y a 12 jours
Emploi consulté
Description De L'emploi
Company Profile
RiverBank is one of Luxembourg's fastest growing financial services companies. Our purpose is to help established SMEs, one of the last major underserved opportunities in banking, by addressing all their financing needs. These businesses form the backbone of local communities, yet remain largely neglected by both traditional high street banks and digital providers. At RiverBank, we are committed to changing that.
Purpose of the Role
RiverBank is seeking a highly motivated and detail-oriented Lending Operations Analyst to join our Lending Operations team, reporting to Head of Lending Operations. The Lending Operations Analyst will be responsible for managing loan processing and closing activities, ensuring loan documentation is complete and accurate, and performing loan servicing functions. The ideal candidate will have a strong understanding of lending operations and the loan lifecycle, as well as excellent organizational and communication skills.
Primary Responsibilities
· Manage loan processing and closing activities
· Ensure KYC and loan documentation is complete, accurate, and in compliance with regulations and company policies
· Monitor loan portfolio and perform loan servicing functions, such as loan payment processing, escrow disbursements, and loan maintenance
· Collaborate with cross-functional teams, including underwriting, loan origination, and loan servicing, to resolve any issues and improve processes
· Analyze loan portfolio and perform regular reporting to management on portfolio performance and loan servicing activities
· Coordinating the Bank's cash operations and payment processing
· Support the development of RiverBank's operations platform
· Stay up-to-date with industry developments and make recommendations for process improvements
Qualifications and Experience
· Bachelor's degree in finance, business, or a related field
· 2+ years of experience in lending operations or loan servicing
· Strong understanding of the loan lifecycle and lending regulations
· Excellent organizational and communication skills
· Proficient in Microsoft Office
· SEPA payment experience
· Ability to work well in a fast-paced, high-volume environment and handle multiple tasks simultaneously.
Why Join RiverBank
You will be joining a dynamic and fast-growing organization at a pivotal time in its expansion. As part of a collaborative and purpose-driven team, you will have the opportunity to shape the future of SME banking across Europe and make a tangible impact in an underserved segment of the financial industry.
Candidates who may not meet all the listed criteria are still encouraged to apply, as we value diverse experiences and growth potential.
To apply or learn more, please contact our recruitment team.
Contact: Sabah Dietrich (HR) +33 6 33 57 34 48
Application:
RiverBank is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.
APCT1_LU
Sr Fleet Insights Manager, Fleet Operations, EU Fleet Operations
Publié il y a 9 jours
Emploi consulté
Description De L'emploi
At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we're constantly taking to new levels is how we fulfill and deliver customers' orders. Our goal is to delight our customers by delivering their packages quickly and accurately, anywhere in the world. To meet this goal, Amazon is continually striving to innovate and provide best-in-class service levels by pioneering new products and services in the last mile delivery space. Come join the team and help us work hard, have fun, and make history!
The EU Fleet Operations team operates in the various European countries to optimize the branded fleet availability, by partnering with multiple internal stakeholders across the Amazon Last Mile organization as well as with our external partners such as Delivery Service Providers (DSP), Fleet Management Companies (FMC) and Original Equipment Manufacturers (OEM).
We work with large amounts of novel data and provide insights that help deliver billions of packages to customers every year. We are looking for a Sr. Fleet Insights Manager who is ready to roll up their sleeves and help us develop actionable, data-driven insights to support the Fleet Operations team automation and operational excellence projects / data asset development. In this role you will develop and lead new analytics solutions (dashboards, metrics, analytics) that supports critical process improvement automation.
To be successful in this role, you'll need to be a diligent time/project manager, strong communicator, and problem solver extraordinaire. You'll work on large, complex initiatives with a high degree of ambiguity, and you'll also advocate on behalf of customers. Candidates will use data and analytic engineering to drive changes across multiple organizations.
This role is located in Luxembourg.
Key job responsibilities
- Developing and maintaining performance dashboards with key metrics for review with senior leadership and business teams; synthesizing large quantities of data to help create new, step-change initiatives for the organization.
- Onboarding data from our WW data warehouse to build automated data pipelines utilizing eg Python in Lambda or Sagemaker to invoke API calls.
- Using statistical techniques and tools for strategic deep dives; generating actionable insights and effectively communicating recommendations to senior leadership.
- Inventing new ways to analyze data to identify the trends and gaps in the experience and services we provide to our delivery service partners.
- Partnering with other data engineers and analysts to build and automate central tools that will improve and streamline the quality of reporting and analysis in the organization.
- Lead cross organizational/regional projects on automation, data and reporting improvement.
- Partner with our global teams, align on reporting needs, setup, maintain and own data pipelines.
- Learn, explore, apply, and gain expertise in many internal Amazon data and public AWS products including Glue, Redshift, Quicksight, and Lambda.
Basic Qualifications
- Experience in analyzing and interpreting data with Redshift, Oracle, NoSQL etc.
- Experience with data visualization using Tableau, Quicksight, or similar tools
- Experience with data modeling, warehousing and building ETL pipelines
- Project Management
Preferred Qualifications
- Experience in data mining, ETL, etc. and using databases in a business environment with large-scale, complex datasets
- Experience with AWS solutions such as EC2, S3, and Redshift
- Experience using and scripting experience (Python) to process data for modeling
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Operations Support - Team Leader
Publié il y a 3 jours
Emploi consulté
Description De L'emploi
Our client acts as the principal operating entity for non-regulated companies based in Luxembourg, which are solely owned by divisions or funds managed by one of the largest US financial services corporations.
With approximately 75 people locally, the office has seen consistent growth over the past couple of years. This development has created an exciting opportunity to join their Corporate Services team in a leadership role.
They are looking for a passionate, driven, and highly organised Team Leader - Operational Support.
This is a fantastic opportunity for anyone wanting to take on a people management position in a fast-paced, collaborative environment that also offers work-life balance, strong ethics, and genuine career development potential.
The Role:
- Lead, mentor, and motivate a team of Operations Assistants and Operations Officers to achieve departmental goals.
- Provide guidance, coaching, and training to team members to enhance skills and performance.
- Foster a positive and collaborative team culture, encouraging teamwork and engagement.
- Collaborate with HR for recruitment, onboarding, and training of new team members.
- Actively engage in administrative and operational duties alongside the team, leading by example.
- Ensure proper management of corporate documentation such as board minutes, shareholder meeting minutes, powers of attorney, declarations, annual accounts, agreements, and registers.
- Maintain statutory records, both in physical and electronic formats, including scanning, filing, and archiving.
- Coordinate the collection, review, filing, and provision of KYC documents for managed structures.
- Prepare documents for board and shareholder meetings, such as attendance lists, agendas, proxies, and schedules.
- Ensure accurate maintenance and safekeeping of shareholder, noteholder, and security holder registers.
- Monitor and coordinate filing of annual accounts, corporate changes, and regulatory filings with Luxembourg authorities (RCS, RBE).
- Oversee courier services and liaise with authorities, banks, lawyers, notaries, and other parties.
- Allocate tasks within the team, monitor progress, track deadlines, and address any issues to ensure timely completion.
- Continuously improve workflow processes, including implementing standard operating procedures.
- Maintain high-quality standards in all administrative work and conduct regular quality checks.
- Address and resolve issues, escalating complex matters to management when necessary.
The Profile:
- Proven experience in corporate administration or operational support, ideally in Luxembourg.
- Previous experience in a supervisory or leadership role.
- Strong organisational and workflow management skills.
- Fluency in English; French and/or German considered an asset.
- Excellent communication skills, both written and verbal.
- High level of proficiency with Microsoft Office Suite, particularly Excel.
- Strong attention to detail and commitment to quality.
- Ability to work collaboratively while also taking initiative and ownership.
If you are interested in this position, or would like to discuss other roles that we are currently recruiting for, please forward your CV in English to Nicolas Tassin by applying online.
Greenfield is a Luxembourg recruitment agency specializing in the Accounting & Controlling, Operational Finance & Banking, Legal and Human Resources sectors. Offering superior results through its modular approach, Greenfield makes the recruitment process faster and easier.
APCT1_LU
Banking & Corporate Operations Officer
Publié il y a 3 jours
Emploi consulté
Description De L'emploi
Vous souhaitez rejoindre une structure à taille humaine, dynamique et tournée vers l'international, tout en travaillant à proximité de la frontière belge ? Ce poste de Corporate Officer est une excellente opportunité pour évoluer dans un environnement stimulant, reconnu pour son professionnalisme et la qualité de ses services.
Notre client, acteur indépendant du secteur des services financiers, accompagne une clientèle internationale exigeante dans la gestion de structures corporate et de fonds. Grâce à son approche personnalisée et son esprit d'innovation, la société a su construire une solide réputation, tout en cultivant un environnement de travail collaboratif et humain.
Pourquoi les rejoindre ?
- Localisation stratégique : bureau situé à quelques minutes de la frontière belge , idéal pour les frontaliers.
- Un environnement stimulant : une équipe passionnée et soudée, où chaque collaborateur participe activement aux projets et décisions.
- Diversité des dossiers : une clientèle internationale offrant des missions variées et enrichissantes.
- Une culture d'entreprise humaine : communication ouverte, valeurs fortes et véritable équilibre entre vie professionnelle et personnelle.
- Vision long terme : une société indépendante qui mise sur la stabilité et la croissance durable.
Vos responsabilités
En tant que Corporate Officer , vous serez un maillon essentiel entre les clients, les partenaires bancaires et les équipes internes. Vos missions incluront notamment :
- Servir d'interlocuteur principal pour les clients sur toutes les questions bancaires et opérationnelles.
- Préparer et coordonner la documentation nécessaire pour les ouvertures, mises à jour et clôtures de comptes bancaires.
- Gérer et contrôler les flux financiers, incluant la validation des instructions de paiement et la supervision des autorisations.
- Surveiller les mouvements de trésorerie quotidiens et contribuer à une gestion optimale des liquidités.
- Identifier et signaler toute transaction inhabituelle ou suspecte, en étroite collaboration avec l'équipe Compliance.
- Travailler main dans la main avec les départements Corporate et Funds pour assurer la fluidité des opérations.
- Administrer les plateformes d'e-banking et gérer les droits d'accès en garantissant l'intégrité des données.
- Participer à l'amélioration continue des processus internes et à la mise en place de nouvelles procédures.
- Établir des rapports fiables et pertinents pour la direction et les clients.
- Répondre aux demandes d'audit et fournir la documentation bancaire nécessaire.
Votre profil
- Diplôme en droit, finance, comptabilité ou domaine connexe.
- Expérience confirmée dans les services corporate, l'administration de fonds ou les opérations bancaires.
- Solide compréhension des processus bancaires, des paiements et des obligations de conformité.
- Excellentes compétences organisationnelles et capacité à gérer plusieurs priorités.
- Grande rigueur, attention aux détails et sens des responsabilités.
- Maîtrise parfaite de l'anglais ; la connaissance du français ou du néerlandais est un atout considérable.
- Esprit d'équipe, autonomie et forte orientation client.
Serait un plus :
- Familiarité avec les pratiques bancaires luxembourgeoises et les transactions multi-devises.
- Connaissance des paiements SWIFT, SEPA et transferts internationaux.
- Expérience avec les plateformes d'e-banking et les workflows d'autorisation.
- Compréhension des structures corporate et de fonds.
Les avantages
- Package salarial attractif selon expérience, pouvant atteindre 55-65K€ brut/an .
- Emplacement stratégique : idéal pour les frontaliers belges.
- Structure à taille humaine, décisions rapides et management accessible.
- Projets variés avec une clientèle internationale.
- Un environnement de travail bienveillant et flexible.
- Opportunités de formation et de montée en compétences.
APCT1_LU
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À propos du dernier Opérations Emplois dans Luxembourg !
Head of Operations – Electrical Engineer
Publié il y a 4 jours
Emploi consulté
Description De L'emploi
Joule is a midsized company based in Luxembourg, driving the energy transition forward. We empower people to take control of their power by delivering smart and tailored solutions for every home and lifestyle. Our goal is to make clean energy simple, reliable and accessible to everyone.
You want to be part of a young team full of energy that is looking into a bright future?
We are looking for a dynamic Head of Operations – Electrical Engineer to help us scale our operations, drive growth and lead our team to success.
Your Role
- Lead and optimize daily operations across photovoltaics, renewable energy, and charging infrastructure projects.
- Ensure Health & Safety compliance for all teams, worksites, and installations.
- Oversee project delivery, quality, and cost efficiency.
- Drive cost optimization through efficient resource allocation and process improvements.
- Manage and negotiate with suppliers, subcontractors, and partners, including purchasing and procurement.
- Implement and improve workflows, CRM, and automation tools for smooth operations.
- Collaborate with the CEO on strategy, KPIs, and growth initiatives.
- Recruit, mentor, and empower the operations team.
Your Profile
- Degree in Electrical Engineering (or equivalent).
- Proven experience in photovoltaics, renewable energy, and/or EV charging.
- Strong understanding of health & safety standards and cost optimization strategies.
- Experience in procurement, supplier management, and purchasing.
- Hands-on, structured, and solution-oriented mindset.
- Strong leadership, organizational, and communication skills.
- Languages: German, English, and French are required – Luxembourgish is a strong advantage.
- Entrepreneurial mindset and drive to succeed in a fast-paced startup environment.
What We Offer
- A leadership role in a future-oriented renewable energy company.
- The opportunity to shape the solar, renewable energy, and e-mobility sector in Luxembourg.
- Work in a dynamic and supportive team that values diversity and encourages open communication.
- Competitive salary with performance-based incentives.
- A dynamic, innovative, and international team.
- We understand the importance of balancing work and personal life. Our flexible working hours and remote work options allow you to manage your time effectively.
Let's build our future together!
APCT1_LU
Sr. Community Manager , Community Operations

Aujourd'hui
Emploi consulté
Description De L'emploi
Amazon Community Operations works to anticipate our communities' needs and build positive net impact anywhere we operate. From Operational Excellence to Community Outreach and Employee Engagement, Community Operations is defining what it means to be a positive presence in the community. This is a fast-paced, start-up environment where creative problem solving, operational excellence, and building relationships are the core of our day-to-day work.
We are looking for a Priority Community Program Manager to work with communities in the Southern EU. This role will report into the EU Priority Community Management leader. In this role, you will act as the day-to-day point of contact for key stakeholders up to the director and VP level. You'll leverage data to find and creatively fix problems to positively impact the community. You'll drive adoption of mechanisms and best practices that help our operations leaders build positive community relationships and avoid negative impacts which can impede our business growth. You will be accountable for creating regional strategy plans and when issues arise, you will provide dedicated support to the site teams and to community members to resolve the issue so that it stays fixed.
This role is highly visible within Amazon and provides opportunity to influence thinking across multiple teams and businesses.
Key job responsibilities
- Deep dive the root causes of community concerns and leverage data, feedback, and other inspection mechanisms to recommend and test opportunities for changes in process.
- Coordinate across multiple partner teams and business lines to influence durable fixes to community-impacting issues.
- Drive adoption of community awareness and proactive impact identification programs among our operations teams.
- Support new operations site launches to mitigate community-impacting issues prior to opening day.
- Travel up to 25% of the time.
Basic Qualifications
- Experience in program or project management
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Preferred Qualifications
- Experience leading process improvements
- Experience defining and executing program requirements
- Experience in complex problem solving, and working in a tight schedule environment
- Experience working cross functionally with non-tech teams
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Sr. Community Manager, Community Operations
Publié il y a 4 jours
Emploi consulté
Description De L'emploi
Amazon Community Operations works to anticipate our communities' needs and build positive net impact anywhere we operate. From Operational Excellence to Community Outreach and Employee Engagement, Community Operations is defining what it means to be a positive presence in the community. This is a fast-paced, start-up environment where creative problem solving, operational excellence, and building relationships are the core of our day-to-day work.
We are looking for a Priority Community Program Manager to work with communities in the UK and Ireland. This role will report into the EU Priority Community Management leader. In this role, you will act as the day-to-day point of contact for key stakeholders up to the director and VP level. You'll leverage data to find and creatively fix problems to positively impact the community. You'll drive adoption of mechanisms and best practices that help our operations leaders build positive community relationships and avoid negative impacts which can impede our business growth. You will be accountable for creating regional strategy plans and when issues arise, you will provide dedicated support to the site teams and to community members to resolve the issue so that it stays fixed.
This role is highly visible within Amazon and provides opportunity to influence thinking across multiple teams and businesses.
Key job responsibilities
- Deep dive the root causes of community concerns and leverage data, feedback, and other inspection mechanisms to recommend and test opportunities for changes in process.
- Coordinate across multiple partner teams and business lines to influence durable fixes to community-impacting issues.
- Drive adoption of community awareness and proactive impact identification programs among our operations teams.
- Support new operations site launches to mitigate community-impacting issues prior to opening day.
- Travel up to 25% of the time.
Basic Qualifications
- Experience in program or project management
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Preferred Qualifications
- Experience leading process improvements
- Experience defining and executing program requirements
- Experience in complex problem solving, and working in a tight schedule environment
- Experience working cross functionally with non-tech teams
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.