3 Emplois pour Services - Ettelbruck
Support Services Engineer

Capellen, Luxembourg
NTT America, Inc.
Publié il y a 11 jours
Emploi consulté
Description De L'emploi
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
Au sein d'une équipe multi client délivrant plusieurs types de services vous serez amené à travailler régulièrement sur le périmètre Support & Maintenance et ponctuellement sur l'exploitation des solutions de nos clients Support Services.
**Résolution d'incidents sur le périmètre Support & Maintenance :**
+ Vous traitez les tickets ouverts par les équipes techniques de nos clients
+ Vous êtes responsable du diagnostic et de la résolution des pannes (Bug, Hardware, Changement de configuration, Licences.)
+ Vous ouvrez et suivez des incidents auprès de nos constructeurs partenaires
+ Vous assistez à distance nos field engineer qui interviennent sur le terrain chez nos clients.
+ Vous intervenez ponctuellement dans les locaux de nos clients
+ Vous travaillez en coordination étroite avec les centres de services NTT en Europe et dans le monde.
+ Vous contribuez à améliorer continuellement nos méthodes internes et nos procédures techniques selon l'évolution des technologies et vos retours d'expériences.
**Exploitation des infrastructures de nos clients** **Support** **Services :**
+ Vous aidez les utilisateurs finaux en solutionnant les incidents de Niveau 2
+ Vous assurez le maintien en condition opérationnelle (MCO) des solutions
+ Vous êtes en charge de la gestion des événements de supervision (analyse, qualification, résolution, dispatching.)
+ Vous réalisez les implémentations des « Moves, Adds, Changes and Deletes »
+ Vous participez à la configuration d'équipements
+ Vous préparez les changements (Définition du plan de réalisation, définition ou mise à jour de procédures opérationnelles, transfert de compétences vers les Niveaux 1)
+ Vous participez aux évolutions et aux modifications des infrastructures Réseaux et Sécurité et mettez à jour les documentations associées
+ Vous êtes en charge des demandes non-standard ou spécifiques
+ Vous réalisez ponctuellement des changements en heures non ouvrées
**Certifications pertinentes considérées comme souhaitables (liste non exhaustive) :**
+ Cisco CCNA ou équivalent chez d'autres constructeurs
+ Cisco CCNP ou équivalent chez d'autres constructeurs
+ Palo Alto PCNSA ou équivalent chez d'autres constructeurs
+ Palo Alto PCNSE ou équivalent chez d'autres constructeurs
**Expérience requise:**
+ Idéalement de formation Bac +4/5, vous possédez une expérience de 3 à 5 ans sur des missions d'exploitation ou de support informatique.
+ Des connaissances sur des technologies partenaires (Cisco, Fortinet, Palo Alto, HP, Checkpoint, Stormshield, Forcepoint, Infoblox, F5, HP, Juniper, Aruba.) sont nécéssaires.
+ Vous avez une bonne connaissance des systèmes d'information en environnement techniques et une expérience significative dans la mise en œuvre de solutions.
+ Vous êtes motivé(e) pour travailler en équipe au sein d'environnements techniques riches et complexes.
+ La pratique de l'anglais est indispensable pour ce poste en relation directe avec nos centres de Support dans le monde et nos partenaires technologiques internationaux.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
Au sein d'une équipe multi client délivrant plusieurs types de services vous serez amené à travailler régulièrement sur le périmètre Support & Maintenance et ponctuellement sur l'exploitation des solutions de nos clients Support Services.
**Résolution d'incidents sur le périmètre Support & Maintenance :**
+ Vous traitez les tickets ouverts par les équipes techniques de nos clients
+ Vous êtes responsable du diagnostic et de la résolution des pannes (Bug, Hardware, Changement de configuration, Licences.)
+ Vous ouvrez et suivez des incidents auprès de nos constructeurs partenaires
+ Vous assistez à distance nos field engineer qui interviennent sur le terrain chez nos clients.
+ Vous intervenez ponctuellement dans les locaux de nos clients
+ Vous travaillez en coordination étroite avec les centres de services NTT en Europe et dans le monde.
+ Vous contribuez à améliorer continuellement nos méthodes internes et nos procédures techniques selon l'évolution des technologies et vos retours d'expériences.
**Exploitation des infrastructures de nos clients** **Support** **Services :**
+ Vous aidez les utilisateurs finaux en solutionnant les incidents de Niveau 2
+ Vous assurez le maintien en condition opérationnelle (MCO) des solutions
+ Vous êtes en charge de la gestion des événements de supervision (analyse, qualification, résolution, dispatching.)
+ Vous réalisez les implémentations des « Moves, Adds, Changes and Deletes »
+ Vous participez à la configuration d'équipements
+ Vous préparez les changements (Définition du plan de réalisation, définition ou mise à jour de procédures opérationnelles, transfert de compétences vers les Niveaux 1)
+ Vous participez aux évolutions et aux modifications des infrastructures Réseaux et Sécurité et mettez à jour les documentations associées
+ Vous êtes en charge des demandes non-standard ou spécifiques
+ Vous réalisez ponctuellement des changements en heures non ouvrées
**Certifications pertinentes considérées comme souhaitables (liste non exhaustive) :**
+ Cisco CCNA ou équivalent chez d'autres constructeurs
+ Cisco CCNP ou équivalent chez d'autres constructeurs
+ Palo Alto PCNSA ou équivalent chez d'autres constructeurs
+ Palo Alto PCNSE ou équivalent chez d'autres constructeurs
**Expérience requise:**
+ Idéalement de formation Bac +4/5, vous possédez une expérience de 3 à 5 ans sur des missions d'exploitation ou de support informatique.
+ Des connaissances sur des technologies partenaires (Cisco, Fortinet, Palo Alto, HP, Checkpoint, Stormshield, Forcepoint, Infoblox, F5, HP, Juniper, Aruba.) sont nécéssaires.
+ Vous avez une bonne connaissance des systèmes d'information en environnement techniques et une expérience significative dans la mise en œuvre de solutions.
+ Vous êtes motivé(e) pour travailler en équipe au sein d'environnements techniques riches et complexes.
+ La pratique de l'anglais est indispensable pour ce poste en relation directe avec nos centres de Support dans le monde et nos partenaires technologiques internationaux.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Désolé, cet emploi n'est pas disponible dans votre région
0
Customer Success Services Sales Representative

Capellen, Luxembourg
Oracle
Publié il y a 5 jours
Emploi consulté
Description De L'emploi
**Job Description**
**JOB DESCRIPTION**
As a Field Sales Representative (FSR) in Oracle Customer Success Services (CSS), you play a pivotal role in building strong and lasting relationships with customers, truly listening to their needs, and promoting CSS solutions that deliver tangible business outcomes. The FSR collaborates with both existing and prospective customers to understand their goals and offers tailored solutions that empower them to maximize the value of their Oracle investments.
FSRs oversee the entire sales cycle, from prospecting and qualification to proposal, negotiation, and closing. They collaborate closely with CSS presales and delivery teams, as well as cross-functional groups such as sales and customer success managers, to ensure customer needs are addressed and services align with strategic goals.
In doing so, FSRs help customers achieve their objectives, fostering satisfaction and sustainable growth.
**SCOPE**
Reporting to the CSS Sales Director, the FSR manages a portfolio of accounts within a specified geographic region. This position focuses on creating opportunities with both existing CSS customers and new business prospects, working towards an assigned booking target.
Success in this position requires close collaboration with key internal teams as well as cross-line-of-business product sales teams. The FSR also engages with Oracle Partners to support customer needs and drive strategic growth -always with a focus on diversity, equity, and the empowerment of all team members.
**RESPONSIBILITIES**
The FSR is responsible for developing and executing strategic account plans, driving CSS demand generation, and leading targeted sales and marketing campaigns. By identifying new opportunities, building a strong pipeline, and collaborating with Oracle sales teams and partners, the FSR achieves sales goals and drives innovation. By fostering strong relationships with key stakeholders and creating personalized CSS value propositions, the FSR ensures customer engagement and satisfaction. Staying closely aligned with Oracle's strategic direction, FSRs act as true advisors-empowering customers and supporting their business journeys.
**Responsibilities**
**ACCOUNTABILITES**
**Overview:**
The FSR works toward a defined sales quota and objectives, maintaining a robust pipeline to meet targets. They manage forecasts and proposals with accuracy and integrity, ensuring records are precise and submissions are timely and compliant. By operating within Oracle's values and fostering a network of support, the FSR drives positive outcomes for Oracle and its customers.
**Profile:**
We invite ambitious and results-driven professionals from all backgrounds with exceptional skills in new business development, a proven track record in managing strategic accounts, and strong communication abilities to consider joining our vibrant and inclusive team. We especially encourage women to apply, and we are committed to fostering a workplace that values diversity, equity, and belonging.
Key requirements include, but are not limited to:
+ A minimum of 5 years of experience in IT sales or business development.
+ Proven success in meeting or exceeding sales targets in the IT industry.
+ Familiarity with Oracle products and services is a plus.
+ Oriented toward business outcomes, with the ability to build effective sales plans and set clear priorities.
+ Adaptable and comfortable working in inclusive, multicultural settings.
+ Fluent in Dutch and English, French is a pre
+ Willing to travel up to 50% of the time
At Oracle, we celebrate diverse perspectives and are committed to creating opportunities for everyone to thrive.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
**JOB DESCRIPTION**
As a Field Sales Representative (FSR) in Oracle Customer Success Services (CSS), you play a pivotal role in building strong and lasting relationships with customers, truly listening to their needs, and promoting CSS solutions that deliver tangible business outcomes. The FSR collaborates with both existing and prospective customers to understand their goals and offers tailored solutions that empower them to maximize the value of their Oracle investments.
FSRs oversee the entire sales cycle, from prospecting and qualification to proposal, negotiation, and closing. They collaborate closely with CSS presales and delivery teams, as well as cross-functional groups such as sales and customer success managers, to ensure customer needs are addressed and services align with strategic goals.
In doing so, FSRs help customers achieve their objectives, fostering satisfaction and sustainable growth.
**SCOPE**
Reporting to the CSS Sales Director, the FSR manages a portfolio of accounts within a specified geographic region. This position focuses on creating opportunities with both existing CSS customers and new business prospects, working towards an assigned booking target.
Success in this position requires close collaboration with key internal teams as well as cross-line-of-business product sales teams. The FSR also engages with Oracle Partners to support customer needs and drive strategic growth -always with a focus on diversity, equity, and the empowerment of all team members.
**RESPONSIBILITIES**
The FSR is responsible for developing and executing strategic account plans, driving CSS demand generation, and leading targeted sales and marketing campaigns. By identifying new opportunities, building a strong pipeline, and collaborating with Oracle sales teams and partners, the FSR achieves sales goals and drives innovation. By fostering strong relationships with key stakeholders and creating personalized CSS value propositions, the FSR ensures customer engagement and satisfaction. Staying closely aligned with Oracle's strategic direction, FSRs act as true advisors-empowering customers and supporting their business journeys.
**Responsibilities**
**ACCOUNTABILITES**
**Overview:**
The FSR works toward a defined sales quota and objectives, maintaining a robust pipeline to meet targets. They manage forecasts and proposals with accuracy and integrity, ensuring records are precise and submissions are timely and compliant. By operating within Oracle's values and fostering a network of support, the FSR drives positive outcomes for Oracle and its customers.
**Profile:**
We invite ambitious and results-driven professionals from all backgrounds with exceptional skills in new business development, a proven track record in managing strategic accounts, and strong communication abilities to consider joining our vibrant and inclusive team. We especially encourage women to apply, and we are committed to fostering a workplace that values diversity, equity, and belonging.
Key requirements include, but are not limited to:
+ A minimum of 5 years of experience in IT sales or business development.
+ Proven success in meeting or exceeding sales targets in the IT industry.
+ Familiarity with Oracle products and services is a plus.
+ Oriented toward business outcomes, with the ability to build effective sales plans and set clear priorities.
+ Adaptable and comfortable working in inclusive, multicultural settings.
+ Fluent in Dutch and English, French is a pre
+ Willing to travel up to 50% of the time
At Oracle, we celebrate diverse perspectives and are committed to creating opportunities for everyone to thrive.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Désolé, cet emploi n'est pas disponible dans votre région
1
Networking Managed Services Engineer (L3)

Capellen, Luxembourg
NTT America, Inc.
Publié il y a 25 jours
Emploi consulté
Description De L'emploi
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients.
The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.
This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.
The Networking Managed Services Engineer (L3) may also contribute to / support on project work as and when required.
**What you'll be doing**
**_Responsibilities:_**
Network Implementation:
+ Implement network solutions that align with client requirements and industry best practices.
+ Evaluate network architecture and recommend improvements for scalability, reliability, and security.
+ Configure and deploy network devices, including routers, switches, access point and load balancers.
Network Operations and Maintenance:
+ Monitor network performance and proactively identify and resolve issues to minimize downtime and optimize performance.
+ Perform network capacity planning to anticipate future network growth and make recommendations for network upgrades and enhancements.
+ Manage 2nd level of support and collaborate with the operations team to troubleshoot and resolve network-related incidents and service requests.
Team Collaboration and Leadership:
+ Collaborate with cross-functional teams, including system administrators, software engineers, and project managers, to deliver integrated solutions.
+ Participate in project planning, providing network design recommendations and estimating resource requirements.
+ Stay current with industry trends and emerging technologies, sharing knowledge and expertise with the team.
**_Schedule:_**
This role will be performed on a specific schedule of 9 hours from Monday to Thursday and 4 hours on Friday.
**_Qualifications:_**
+ Bachelor's degree in Computer Science, Information Technology, or a related field.
+ 3 years of experience as a Network Engineer or in a similar role.
+ Professional certifications such as CCNP are highly desirable.
+ Strong knowledge of network protocols and technologies, including TCP/IP, VLANs, OSPF, BGP, SDWAN, ACI, and QoS.
+ Proficient in network hardware and software configuration and management.
+ Strong analytical and problem-solving skills with a focus on attention to detail.
+ Excellent communication and interpersonal skills, with the ability to collaborate effectively with team members and clients.
+ Ability to manage multiple projects and prioritize tasks in a fast-paced environment.
+ Continuous learning mindset and willingness to adapt to emerging technologies and industry trends.
+ The candidate must be native from a NATO country and holding a valid NATO Secret Clearance is an asset.
+ English is mandatory. French is good asset.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients.
The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.
This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.
The Networking Managed Services Engineer (L3) may also contribute to / support on project work as and when required.
**What you'll be doing**
**_Responsibilities:_**
Network Implementation:
+ Implement network solutions that align with client requirements and industry best practices.
+ Evaluate network architecture and recommend improvements for scalability, reliability, and security.
+ Configure and deploy network devices, including routers, switches, access point and load balancers.
Network Operations and Maintenance:
+ Monitor network performance and proactively identify and resolve issues to minimize downtime and optimize performance.
+ Perform network capacity planning to anticipate future network growth and make recommendations for network upgrades and enhancements.
+ Manage 2nd level of support and collaborate with the operations team to troubleshoot and resolve network-related incidents and service requests.
Team Collaboration and Leadership:
+ Collaborate with cross-functional teams, including system administrators, software engineers, and project managers, to deliver integrated solutions.
+ Participate in project planning, providing network design recommendations and estimating resource requirements.
+ Stay current with industry trends and emerging technologies, sharing knowledge and expertise with the team.
**_Schedule:_**
This role will be performed on a specific schedule of 9 hours from Monday to Thursday and 4 hours on Friday.
**_Qualifications:_**
+ Bachelor's degree in Computer Science, Information Technology, or a related field.
+ 3 years of experience as a Network Engineer or in a similar role.
+ Professional certifications such as CCNP are highly desirable.
+ Strong knowledge of network protocols and technologies, including TCP/IP, VLANs, OSPF, BGP, SDWAN, ACI, and QoS.
+ Proficient in network hardware and software configuration and management.
+ Strong analytical and problem-solving skills with a focus on attention to detail.
+ Excellent communication and interpersonal skills, with the ability to collaborate effectively with team members and clients.
+ Ability to manage multiple projects and prioritize tasks in a fast-paced environment.
+ Continuous learning mindset and willingness to adapt to emerging technologies and industry trends.
+ The candidate must be native from a NATO country and holding a valid NATO Secret Clearance is an asset.
+ English is mandatory. French is good asset.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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