6 Emplois pour It Support - Luxembourg

• Answering and handling user calls
• Ticket qualification and management via ServiceNow
• Dispatching tickets to the appropriate teams
• Level 1 support for end users
• Managing user accounts and groups in Active Directory and Exchange
• Managing shared mailboxes and distribution groups
• Handling onboarding and offboarding processes
• Providing support for video conferencing systems (Teams, Polycom, WebEx)
• Installing software, including business applications
• Creating and updating operational procedures

• Microsoft Azure / entra ID
  • Identity and group management
  • Knowledge of Azure resources and services
• Microsoft 365
  • Support and troubleshooting of Office 365 services
  • Experience with SharePoint Online, Exchange Online, OneDrive for Business, Teams
• Microsoft Intune
  • Mobile Device Management (MDM)
  • Application deployment via Intune
  • Experience with Autopilot and Microsoft monitoring/reporting tools

• Strong troubleshooting and problem-solving abilities
• Excellent customer service and communication skills
• Ability to document procedures and contribute to the knowledge base
• Flexibility and adaptability in a dynamic environment
• Attention to detail and strong organizational skills

• Deliver first-level technical support, addressing straightforward incidents and service requests
• Troubleshoot and resolve basic issues, gather relevant technical details, and escalate when necessary
• Perform network patching on-site and within technical rooms
• Provide hands-on support for the Microsoft 365 suite (Teams, SharePoint, OneDrive, Planner, To Do, etc.)
• Manage Mobile devices: register/unregister devices, monitor status, manage user profiles, and oversee line changes
• Assist with remote access issues, including verifying configurations through management consoles
• Guide users through signing certificate downloads and Otp (One-Time Password) registrations
• Support file-sharing setups, mapping, data restoration, and drive information
• Securely erase data from key IT assets in compliance with internal policies
• Identify installed software and maintain accurate asset-user mappings
• Perform annual barcode scans of all IT assets (PCs, servers, printers, networking gear, etc.)
• Monitor stock levels of IT equipment and proactively communicate any risks of shortages
• Handle Hardware inventory tasks, including unboxing, waste sorting, labelling, scanning, and stock transfers
• Provide on-site technical support for videoconferencing, hybrid meetings, and web streaming setups

• Languages: Proficiency in both English and French
• Experience: Minimum 2 years of experience with ServiceNow or similar ticketing tools
• Systems: Solid knowledge of Windows 10 and 11
• Tools: Strong experience with Microsoft 365 applications
• Active Directory: Familiar with standard operations (user/group management, password resets, etc.)
• Additional Tools: Working knowledge of Wipedrive and Webex is a plus

The IT Support department is responsible for the daily operations and applications support. In order to reinforce the current team, we are looking for a person who will be responsible for the support of our main Banking Applications.

In order to support our team, we are looking for an IT Application Support specialist on a permanent contract.

Your main tasks will be:

• Level 2-3 support the production environment, hosting innovation solutions and Olympic (ERI) and SWIFT issues
• Root cause analysis of incidents
• Coordinate with users and consultants for testing developments and corrections
• Provide expert support on core applications to Project teams

Job requirements:

• Studies in Information Technology
• Relevant experience in support functions in banking environment
• Very good knowledge of SWIFT, application and infrastructure, and Olympic technical side (Tables, SQL requests) are required
• Knowledge of E2Gen, RIVA, GTMatch will be real assets
• Knowledge of iSeries OS400, Windows, Linux will be considered as an advantage
• Fluent in English. French is an asset
• Strong analytical skills with demonstrated problem solving ability
• Fast learner and ability to quickly understand problems
• Positive and proactive attitude towards new tasks
• Customer and service-oriented mind-set - Focus on quality services
• Good organisation skills and stress resilience
• Good team player and communicator
• Flexible regarding the working time (Availability to be on call outside business hours)

Please be aware that in accordance with the law of July 23, 2016, the selected candidate will be requested to provide a criminal record (section 3)

APCT1_LU

For one of our clients, we are looking for a:

Data Management & Reporting Officer / Business Support – Data & IT Tools

Job Purpose: To support the modernisation of the institution's Reporting & Analytics, the extension of the BCBS239 compliance scope, and the implementation of data quality and digitalisation initiatives. The role will contribute to the migration of legacy reporting systems, enhancement of data governance frameworks, and enablement of new IT tools aligned with the institution's Group standards.

Reporting line: The incumbent(s) will report to and work under the supervision of the Head of the Data & IT Tools Unit.

Your Key Responsibilities:

1. Reporting & Analytics Modernisation and BCBS239 Scope Extension

• Assist in the migration of data and reports to the Group Data Warehouse (GDWH), ensuring the decommissioning of legacy Business Objects universes.

• Support the expansion of BCBS239 compliance to Financial Statements and Pillar III reports through detailed data mapping and control framework adaptation.

• Apply Group Reporting Governance principles to critical reports developed in Business Object, Tableau, and Power BI .

• Collaborate with internal and external stakeholders to accelerate the implementation of BCBS239 within the institution.

2. Data Quality Control Implementation

• Design and implement new or improved data quality checks in IT tools, proactively addressing inconsistencies.

• Assist in compiling evidence of controls execution for critical and mandate reports.

• Contribute to the identification and logging of data quality or report production issues and monitor them closely until resolution.

• Contribute to documentation, control testing, and stakeholder engagement to ensure high data quality standards.

3. Digitalisation Support

• Participate in testing and feedback cycles for tactical tooling related to Data Quality, Data Glossary, and Data Lineage .

• Assist in mapping and validating data migration into new IT tools, ensuring alignment with the institution's data structures.

• Follow up on change requests, releases, and access rights reviews to support business ownership of IT tools.

• Contribute to the deployment and maintenance of digital solutions within the institution.

Required Profile:

Qualifications:

• A university degree, preferably at the postgraduate level, in Finance, Economics, Business Administration, or a similar field.

• A minimum of three (3) years of proven experience in data management, reporting, or analytics within a financial or regulatory environment.

• Familiarity with BCBS239 principles and their application in reporting frameworks.

• Strong understanding of data quality frameworks, reconciliation processes, and governance structures.

• Excellent knowledge of English, both oral and written. Knowledge of other EU languages would be an advantage.

Technical Skills:

• Hands-on experience with Business Object, Tableau, Power BI , and data warehouse environments.

• Good proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Outlook).

• Familiarity with SharePoint or a willingness to learn.

Competencies:

• Ability to work within tight deadlines and react swiftly and effectively to new situations in a client-focused, high-quality service environment.

• Excellent documentation and communication skills.

• Disciplined approach while maintaining creativity and lateral thinking towards troubleshooting and problem-solving.

• Excellent interpersonal skills for dealing with internal and external counterparts.

• A true team player.

APCT1_LU