12 Emplois pour It Infrastructure - Luxembourg

Your Role

• Responsible for installation and configuration of users Devices (Windows 11, IOS).
• In charge of User access management and profile creation
• Perform incidents resolution and follow-up, problems identification, analysis, and customer support.
• Participate in continuous improvement of the overall production environment and propose improvements where required.
• Keep a high level of technical awareness within the assigned area of responsibility.
• Participate to IT related projects.

Your profile

• Degree in computer science.
• At least 3 to 5 years of relevant work experience in IT support Team
• Experience with Access management.
• Excellent knowledge of Systems: VMware vSphere/VSAN/ESX, Windows 10 / Office 365, Windows Server 2019/2022, Active Directory, Entra ID, Intune, Power shell and scripting languages.
• Excellent verbal and written communication skills.
• Knowledge of ITIL framework and ITSM Tools
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
• IT passioned, highly motivated, organized, autonomous with a critical mind and a strong desire to improve things.
• Fluency in French and English. Any other language would be considered as an additional asset.

We offer you

The ability to acquire and develop an experience that will ensure a career in an expanding environment;

A growing company with many interesting IT projects and new technology deployments;

The opportunity to join a human sized international group and friendly environment that can give relief to your skills and satisfy your intellectual curiosity.

APCT1_LU

Position summary
Reporting directly to the Head of IT and working closely with colleagues from related IT departments, you will be responsible for overseeing and ensuring the smooth operation, security, and efficiency of the IT infrastructure.

Key responsibilities

• Architecture & implementation: Design, deploy, and supervise infrastructure solutions (Windows, Virtualization, Storage, backup, networks). Integrate new technologies and maintain documentation. Ensure system performance and resilience.
  
• Support & expertise: Act as technical lead for critical incidents. Collaborate with support teams to maintain system operations. Recommend process and software improvements.
  
• Security & compliance: Work with the CISO to ensure infrastructure compliance with security standards and regulations (e.g., GDPR, ISO). Contribute to the implementation of access policies and best practices.
  
• Projects & vendors: Participate in technical solution selection and RFPs. Monitor vendor performance and contractual commitments (SLAs). Support and manage infrastructure and cross-functional projects from planning to execution.
  

Your profile

• Degree in Computer Science or related field
• Minimum 5 years of experience in a similar role
• Advanced knowledge of VMware, Citrix, Windows Server / Active Directory, backup solutions, Storage, Microsoft 365 (Exchange Online, Intune, Azure AD)
• Strong skills in networking and security (Firewalls, segmentation, protocols) are a plus
• Pragmatic, detail-oriented, service-minded, and analytical
• Able to manage priorities and work under pressure in a dynamic environment
• Team player with excellent communication and interpersonal skills
• Committed to continuous improvement and professional development
• Fluent in French and English; knowledge of Luxembourgish and German is an asset

We are looking for a rigorous and customer-oriented IT Support Technician to join our team. You will be responsible for providing first-level support to end users, managing tickets via ServiceNow, and administering the Microsoft environment (Azure, M365, Intune).

Key responsibilities

• Answering and handling user calls
• Ticket qualification and management via ServiceNow
• Dispatching tickets to the appropriate teams
• Level 1 support for end users
• Managing user accounts and groups in Active Directory and Exchange
• Managing shared mailboxes and distribution groups
• Handling onboarding and offboarding processes
• Providing support for video conferencing systems (Teams, Polycom, WebEx)
• Installing software, including business applications
• Creating and updating operational procedures

Required technical skills

• Microsoft Azure / entra ID
  • Identity and group management
  • Knowledge of Azure resources and services
• Microsoft 365
  • Support and troubleshooting of Office 365 services
  • Experience with SharePoint Online, Exchange Online, OneDrive for Business, Teams
• Microsoft Intune
  • Mobile Device Management (MDM)
  • Application deployment via Intune
  • Experience with Autopilot and Microsoft monitoring/reporting tools

General skills

• Strong troubleshooting and problem-solving abilities
• Excellent customer service and communication skills
• Ability to document procedures and contribute to the knowledge base
• Flexibility and adaptability in a dynamic environment
• Attention to detail and strong organizational skills

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Responsibilities:**
· Reviews, troubleshoots and approves operational quality of desktops, notebooks, printers, and associated peripherals.
· Installs, maintains and optimizes desktop /notebook configurations at customer sites.
· Diagnoses and resolves product performance problems.
· Performs maintenance and repair services.
· Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
· Instructs customers in the operation and maintenance of the system.
**Key Skills:**
· 1-3 years of relevant experience or equivalent combination of education and work experience.
· Proficient in Windows operating system environment; knowledge of Linux/Unix operating systems and ServiceNow is an asset.
· Strong customer interaction skills.
· Fluent in English and French languages
**Benefits**
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

We are currently looking for an experienced L1 Technical Support Agent to join a dynamic IT support team within a large-scale international organization based in Luxembourg. The successful candidate will provide frontline technical support and ensure high service quality to end-users.

Main responsibilities

• Deliver first-level technical support, addressing straightforward incidents and service requests
• Troubleshoot and resolve basic issues, gather relevant technical details, and escalate when necessary
• Perform network patching on-site and within technical rooms
• Provide hands-on support for the Microsoft 365 suite (Teams, SharePoint, OneDrive, Planner, To Do, etc.)
• Manage Mobile devices: register/unregister devices, monitor status, manage user profiles, and oversee line changes
• Assist with remote access issues, including verifying configurations through management consoles
• Guide users through signing certificate downloads and Otp (One-Time Password) registrations
• Support file-sharing setups, mapping, data restoration, and drive information
• Securely erase data from key IT assets in compliance with internal policies
• Identify installed software and maintain accurate asset-user mappings
• Perform annual barcode scans of all IT assets (PCs, servers, printers, networking gear, etc.)
• Monitor stock levels of IT equipment and proactively communicate any risks of shortages
• Handle Hardware inventory tasks, including unboxing, waste sorting, labelling, scanning, and stock transfers
• Provide on-site technical support for videoconferencing, hybrid meetings, and web streaming setups

Key requirements

• Languages: Proficiency in both English and French
• Experience: Minimum 2 years of experience with ServiceNow or similar ticketing tools
• Systems: Solid knowledge of Windows 10 and 11
• Tools: Strong experience with Microsoft 365 applications
• Active Directory: Familiar with standard operations (user/group management, password resets, etc.)
• Additional Tools: Working knowledge of Wipedrive and Webex is a plus

This is an excellent opportunity for a motivated IT professional seeking to grow within a structured and multicultural work environment. You'll work on-site as part of a collaborative team, helping end-users solve technical problems while maintaining high operational standards.
Interested? Send us your updated CV and we'll be happy to provide more details.

The IT Support department is responsible for the daily operations and applications support. In order to reinforce the current team, we are looking for a person who will be responsible for the support of our main Banking Applications.

In order to support our team, we are looking for an IT Application Support specialist on a permanent contract.

Your main tasks will be:

• Level 2-3 support the production environment, hosting innovation solutions and Olympic (ERI) and SWIFT issues
• Root cause analysis of incidents
• Coordinate with users and consultants for testing developments and corrections
• Provide expert support on core applications to Project teams

Job requirements:

• Studies in Information Technology
• Relevant experience in support functions in banking environment
• Very good knowledge of SWIFT, application and infrastructure, and Olympic technical side (Tables, SQL requests) are required
• Knowledge of E2Gen, RIVA, GTMatch will be real assets
• Knowledge of iSeries OS400, Windows, Linux will be considered as an advantage
• Fluent in English. French is an asset
• Strong analytical skills with demonstrated problem solving ability
• Fast learner and ability to quickly understand problems
• Positive and proactive attitude towards new tasks
• Customer and service-oriented mind-set - Focus on quality services
• Good organisation skills and stress resilience
• Good team player and communicator
• Flexible regarding the working time (Availability to be on call outside business hours)

Please be aware that in accordance with the law of July 23, 2016, the selected candidate will be requested to provide a criminal record (section 3)

APCT1_LU

For one of our clients, we are looking for a:

Data Management & Reporting Officer / Business Support – Data & IT Tools

Job Purpose: To support the modernisation of the institution's Reporting & Analytics, the extension of the BCBS239 compliance scope, and the implementation of data quality and digitalisation initiatives. The role will contribute to the migration of legacy reporting systems, enhancement of data governance frameworks, and enablement of new IT tools aligned with the institution's Group standards.

Reporting line: The incumbent(s) will report to and work under the supervision of the Head of the Data & IT Tools Unit.

Your Key Responsibilities:

1. Reporting & Analytics Modernisation and BCBS239 Scope Extension

• Assist in the migration of data and reports to the Group Data Warehouse (GDWH), ensuring the decommissioning of legacy Business Objects universes.

• Support the expansion of BCBS239 compliance to Financial Statements and Pillar III reports through detailed data mapping and control framework adaptation.

• Apply Group Reporting Governance principles to critical reports developed in Business Object, Tableau, and Power BI .

• Collaborate with internal and external stakeholders to accelerate the implementation of BCBS239 within the institution.

2. Data Quality Control Implementation

• Design and implement new or improved data quality checks in IT tools, proactively addressing inconsistencies.

• Assist in compiling evidence of controls execution for critical and mandate reports.

• Contribute to the identification and logging of data quality or report production issues and monitor them closely until resolution.

• Contribute to documentation, control testing, and stakeholder engagement to ensure high data quality standards.

3. Digitalisation Support

• Participate in testing and feedback cycles for tactical tooling related to Data Quality, Data Glossary, and Data Lineage .

• Assist in mapping and validating data migration into new IT tools, ensuring alignment with the institution's data structures.

• Follow up on change requests, releases, and access rights reviews to support business ownership of IT tools.

• Contribute to the deployment and maintenance of digital solutions within the institution.

Required Profile:

Qualifications:

• A university degree, preferably at the postgraduate level, in Finance, Economics, Business Administration, or a similar field.

• A minimum of three (3) years of proven experience in data management, reporting, or analytics within a financial or regulatory environment.

• Familiarity with BCBS239 principles and their application in reporting frameworks.

• Strong understanding of data quality frameworks, reconciliation processes, and governance structures.

• Excellent knowledge of English, both oral and written. Knowledge of other EU languages would be an advantage.

Technical Skills:

• Hands-on experience with Business Object, Tableau, Power BI , and data warehouse environments.

• Good proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Outlook).

• Familiarity with SharePoint or a willingness to learn.

Competencies:

• Ability to work within tight deadlines and react swiftly and effectively to new situations in a client-focused, high-quality service environment.

• Excellent documentation and communication skills.

• Disciplined approach while maintaining creativity and lateral thinking towards troubleshooting and problem-solving.

• Excellent interpersonal skills for dealing with internal and external counterparts.

• A true team player.

APCT1_LU

General job description
As part of the IT Infrastructure department, you will join the Network & SecOps team, which is responsible for the implementation, advanced management, and continuous evolution of PwC Luxembourg's network, operational security, and Telecom infrastructure. We are looking for a skilled professional with strong Network Engineer expert to support daily operations and strategic projects.

Key responsibilities

• Design, deploy, and maintain network components, with a focus on Cisco SDA, ACI, SD-WAN, and ISE
• Manage inter-site and Internet connections, including multi-ISP setups, AS number configurations, and Lucix connections
• Enhance and maintain the SolarWinds monitoring solution
• Maintain, upgrade, and automate network configurations based on evolving requirements
• Troubleshoot complex network issues and provide expert-level support
• Stay up-to-date with emerging technologies; evaluate and test new solutions
• Create and maintain technical documentation and operational reports
• Identify and report potential issues and risks proactively

Technical competencies

• Strong background in Network Administration
• In-depth understanding of legacy Cisco networks
• Proven expertise in Cisco SDA/ACI - Mandatory
• Familiarity with Cisco SD-WAN and ISE - Preferred
• Experience with SolarWinds or similar network monitoring tools

Certifications: Professional certifications such as CCNP or CCIE are highly desirable

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**_Key Responsibilities:_**
Network Implementation:
+ Implement network solutions that align with client requirements and industry best practices.
+ Evaluate network architecture and recommend improvements for scalability, reliability, and security.
+ Configure and deploy network devices, including routers, switches and access points
Network Operations and Maintenance:
+ Monitor network performance and proactively identify and resolve issues to minimize downtime and optimize performance.
+ Perform network capacity planning to anticipate future network growth and make recommendations for network upgrades and enhancements.
+ Manage 3rd level of support and collaborate with the operations team to troubleshoot and resolve network-related incidents and service requests.
Team Collaboration and Leadership:
+ Collaborate with cross-functional teams, including system administrators, software engineers, and project managers, to deliver integrated solutions.
+ Participate in project planning, providing network design recommendations and estimating resource requirements.
+ Stay current with industry trends and emerging technologies, sharing knowledge and expertise with the team.
**_Qualifications:_**
+ Master's degree in Computer Science, Information Technology, or a related field.
+ Minimum of 10 years of experience as a Network Engineer or in a similar role.
+ Industry certifications such as **Cisco CCNP** are highly desirable.
+ Strong understanding of networking protocols and technologies: TCP/IP, VLANs, OSPF, BGP, SD-WAN, Cisco ACI, and QoS.
+ Proficiency in configuring and managing network hardware and software.
+ Excellent analytical and problem-solving skills with high attention to detail.
+ Strong communication and interpersonal skills; capable of working effectively with both technical teams and clients.
+ Proven ability to manage multiple projects and priorities in a fast-paced environment.
+ Demonstrated commitment to continuous learning and adaptability to new technologies.
**_Security_** **& Clearance Requirements:**
+ Must be a **native of a NATO country** .
+ Holding a **valid NATO Secret Clearance** is a significant advantage.
**_Languages_** **:**
+ **English:** Fluency required (spoken and written).
+ **French:** A strong asset.
**_Work_** **Schedule:**
+ Monday to Thursday: 9-hour workday
+ Friday: 4-hour workday
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.