For one of our clients, a renowned global financial institution
located in Luxembourg , we are seeking a Client Support Officer
speaking Dutch, French and English in order to support the creation of
a brand new innovative digital wealth management platform.
Note that this offer is only applicable to candidates who are
eligible to work in Luxembourg – a Luxembourg working permit is
required. Remote work from abroad is not possible
As a Client
Support Officer, your role will involve assisting customers across
multiple channels, offering support during the on-boarding process and
investment subscriptions, as well as managing after-sales activities.
You will also play a key role in improving the customer service model
and overseeing accounting-related activities.
Your
Responsibilities
Deliver exceptional support and assistance to
both existing clients and potential prospects through various
channels, including chat, phone, and email.
Offer expert guidance
on processes such as opening current accounts, managing cards, and
providing asset management products (non-advisory), with a focus on
commercial initiatives.
Manage the onboarding experience, ensuring
client satisfaction and adherence to compliance standards by following
the KYC/AML control framework and conducting regular
reviews.
Address and resolve complex client inquiries
independently, escalating only when absolutely necessary.
Cultivate
and sustain strong relationships with key clients, focusing on the
highest tier clients.
Respond to client complaints efficiently and
professionally, ensuring swift resolution and overall
satisfaction.
Collect valuable customer feedback and insights to
identify opportunities for process enhancements and service
improvements.
Your Skills
MANDATORY : Luxembourg
working permit – Remote work from abroad is not possible
Solid
experience with a minimum of 5 years in a client-facing role in the
banking or financial services sector.
Proficiency in English,
French, and Dutch, both written and spoken; knowledge of additional
languages, such as Italian, is an advantage.
Familiar with digital
onboarding processes, basic banking products (such as current
accounts, deposit accounts, debit cards), and financial
offerings.
Experience in managing support processes, handling and
resolving complaints.
Ability to monitor data and generate reports
aimed at enhancing services and optimizing processes.
Basic
understanding of anti-money laundering practices to carry out relevant
control activities in line with current legislation regarding
anti-money laundering and counter-terrorist financing.
Excellent
communication and interpersonal skills, with a strong ability to work
effectively in a team.
Strong customer-oriented
mindset.
Proactive, driven, with the ability to work independently
and adapt to changing situations.
Strong analytical skills and
attention to detail.
Willingness to work in shifts during the
weekdays
Our client offers a highly competitive salary package,
along with numerous benefits, as well as a stimulating and dynamic
work environment that fosters both professional and personal growth.
If you're interested by this open role, please send us your
CV at and we will discuss.
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